It is the business expectation this role is being offered on a full time basis to ensure we maintain quality, achieve performance goals, and effectively meet customer demands.

The Role | Account Executive 

Welcome to Juniper Education, where our mission is to champion educators, empowering them to shape the future generations. We're more than just a support system; we're the driving force that propels schools and Academy Trusts to new heights. With our proven school education management systems and services, we address a spectrum of needs, ensuring excellence in education. In the education and tech industry, your work directly influences the lives of students and educators. Whether you're developing cutting-edge educational technology, supporting school leadership teams directly or designing solutions to enhance the learning experience, you could make a lasting and positive impact on the future.

Our mission statement says it all: We look after you, so that you can look after our children.

Dedicated to our core values, we are committed to:

Empowerment: Equipping everyone with the tools, intelligence, connections, and freedom to make informed decisions, recognised and respected by all.

Purpose: Supporting everyone to reach their highest potential, thereby enabling all children to achieve theirs.

Passion: Because we love what you do, you’re at the heart of everything we do.

Innovation: Delivering meaningful solutions with expertise and creative thinking to influence the ever-changing world of education.

Collaboration: The cornerstone of our success as it enables us to collectively harness diverse perspectives and strengths, ensuring that together, we achieve more than we could ever do alone. Every voice counts!

We are looking for a dynamic Account Executive to manage and nurture client relationships, ensuring long-term satisfaction and business growth. You will be the first point of contact for clients, supporting their journey while identifying opportunities to enhance satisfaction and drive revenue.

The ideal candidate has a proven track record in account management, lead research, and relationship building. Strong communication skills and the ability to showcase Junipers offerings in a compelling way are essential.

Key Responsibilities:

• Act as the primary contact for assigned clients, understanding their needs and providing tailored solutions.
• Maintain in-depth knowledge of Juniper products to offer the best recommendations.

• Build and nurture long-term client relationships, ensuring satisfaction and retention.

• Work closely with internal teams to ensure smooth and timely service delivery.
• Monitor key account metrics, provide insights, and drive growth through upselling and cross-selling.
• Manage client expectations proactively, resolving any issues efficiently.
• Ensure all account activities align with company values, policies, and ethics.
• Participate in client meetings, presentations, and strategic planning to strengthen relationships.
• Potential to earn £15,000 OTE 

Key Skills & Attributes:

• Strong relationship-building skills with a focus on customer satisfaction and retention.
• Proactive problem-solver, adaptable to client needs and dynamic environments.
• Excellent communication skills, both written and verbal, with the ability to present ideas persuasively.
• Highly organised with strong time management skills to handle multiple accounts.
• Team player who fosters collaboration and contributes to a positive company culture.
• Flexible and adaptable, with a results-driven mindset.
• Solution-oriented, identifying opportunities for process improvement and client success.

Knowledge, Skills & Experience:

• Proven experience in account management or sales, with a strong track record of exceeding targets.
• Background in education software and client relationship management is preferred.
• Excellent communication, negotiation, and interpersonal skills.
• Strong analytical skills with the ability to identify opportunities for growth.
• Ability to manage multiple accounts while maintaining attention to detail.
• Experience using CRM systems (e.g., SugarCRM, SEISMIC, Gong) to track client relationships.
• Desire to progress within a sales-led environment and drive business success.
• Willingness to work towards a Level 3 Apprenticeship in Account Management or a related field.

Working pattern

• Able to work from home with regular visits to Juniper offices and key clients

Juniper Education Benefits

• Day 1 right to company sick pay
• Enhanced annual leave entitlement
• Opportunity to purchase additional leave
• Entitlement to carry over leave to next entitlement year
• Day 1 access to 24/7 GP & prescription services
• Day 1 access to rewards platform
• Cycle to work scheme
• Enhanced maternity & adoption pay
• Day 1 access to employee assistance platform
• Funded development/Qualification opportunities
• Voluntary health care cash plan
• Voluntary private medical insurance
• Plus more!