Welcome to Juniper Education, where our mission is to champion educators, empowering them to shape future generations. We're more than just a support system; we're the driving force that propels schools and Academy Trusts to new heights. With our proven school education management systems and services, we address a spectrum of needs, ensuring excellence in education. In the education and tech industry, your work directly influences the lives of students and educators. Whether you're developing cutting-edge educational technology, supporting school leadership teams directly or designing solutions to enhance the learning experience, you could make a lasting and positive impact on the future.

Our mission statement says it all: We look after you, so that you can look after our children.

Dedicated to our core values, we are committed to:

Empowerment: Equipping everyone with the tools, intelligence, connections, and freedom to make informed decisions, recognised and respected by all.
Purpose: Supporting everyone to reach their highest potential, thereby enabling all children to achieve theirs.
Passion: Because we love what you do, you’re at the heart of everything we do.
Innovation: Delivering meaningful solutions with expertise and creative thinking to influence the ever-changing world of education.
Collaboration: The cornerstone of our success as it enables us to collectively harness diverse perspectives and strengths, ensuring that together, we achieve more than we could ever do alone. Every voice counts!

As a Customer Support Agent, you’ll be the friendly, knowledgeable first point of contact for our customers. Whether it’s over the phone, email, or chat, you’ll be there to assist with inquiries, resolve issues, and make sure every customer interaction is handled with care and professionalism.

What you’ll be doing:

• Responding to customer queries across multiple channels. 
• Troubleshooting and resolving basic issues using our tools and your initiative.
• Escalating more complex concerns to our Second Line Support team. 
• Maintaining clear records of each interaction to help improve our service. 
• Helping grow our knowledge base by identifying common questions and contributing helpful resources. 
• Communicating with empathy and a genuine desire to help. 
• Taking part in ongoing training to enhance your skills. 

What We’re Looking For: 

• Excellent written and verbal communication skills. 
• A natural problem-solver who stays calm under pressure. 
• Tech-savvy with a willingness to learn new systems. 
• A customer-first mindset and a collaborative team spirit. 
• Previous experience in a customer-facing role is a bonus, but not required. 

Juniper Education Benefits 

• Day 1 right to company sick pay 
• Enhanced annual leave entitlement 
• Opportunity to purchase additional leave 
• Entitlement to carry over leave to next entitlement year 
• Day 1 access to 24/7 GP & prescription services  
• Day 1 access to rewards platform 
• Cycle to work scheme 
• Enhanced maternity & adoption pay 
• Day 1 access to employee assistance platform 
• Funded development/Qualification opportunities 
• Voluntary health care cash plan 
• Voluntary private medical insurance 
• Plus more! 

It is the business expectation this role is being offered on a full time basis to ensure we maintain quality, achieve performance goals, and effectively meet customer demands.