Customer Success Manager
Remote | up to £30,000 per annum | Full time
Welcome to Juniper Education, where our mission is to champion educators, empowering them to shape future generations. We're more than just a support system; we're the driving force that propels schools and Academy Trusts to new heights. With our proven school education management systems and services, we address a spectrum of needs, ensuring excellence in education. In the education and tech industry, your work directly influences the lives of students and educators. Whether you're developing cutting-edge educational technology, supporting school leadership teams directly or designing solutions to enhance the learning experience, you could make a lasting and positive impact on the future.
Our mission statement says it all: We look after you, so that you can look after our children.
Dedicated to our core values, we are committed to:
Empowerment: Equipping everyone with the tools, intelligence, connections, and freedom to make informed decisions, recognised and respected by all.
Purpose: Supporting everyone to reach their highest potential, thereby enabling all children to achieve theirs.
Passion: Because we love what you do, you’re at the heart of everything we do.
Innovation: Delivering meaningful solutions with expertise and creative thinking to influence the ever-changing world of education.
Collaboration: The cornerstone of our success as it enables us to collectively harness diverse perspectives and strengths, ensuring that together, we achieve more than we could ever do alone. Every voice counts!
We are looking for a proactive and customer-focused Customer Success Manager to act as the key link between Juniper and our customers. In this role, you will ensure each customer gains maximum value from our services, helping to optimise pupil learning outcomes while supporting the growth of our business.
You will work closely with customers, alongside our sales, onboarding, support, and marketing teams, to deliver a seamless customer experience, build strong relationships, and unlock new opportunities within your accounts. Your success will be measured through high levels of customer retention and your ability to identify and grow revenue opportunities.
Key Responsibilities
Help customers realise value from our professional services and support improved pupil outcomes
Identify and generate new revenue opportunities within existing accounts
Work with a range of stakeholders across education settings to embed Juniper’s services and innovations
Drive successful renewals while identifying opportunities for account growth
Collaborate with sales and onboarding teams to ensure a smooth transition into post-sales support
Partner with the support team to deliver a seamless, high-quality customer experience
Work closely with marketing to ensure communications remain school-centric
Build trusted advisor relationships with key customer stakeholders
Use the Juniper Success Framework and your knowledge of education to guide effective implementation and usage
Identify at-risk customers and take proactive steps to improve engagement and retention
About You
Excellent verbal and written communication skills
Minimum of one year relevant experience in customer success, account management, sales, project management, or education
Ability to quickly gain deep knowledge of Juniper’s solutions, capabilities, and best practices
Strong understanding of customer requirements, goals, and current use of software
Ability to manage complex customer projects involving multiple stakeholders and systems
Strong organisational skills with the ability to prioritise, multi-task, and perform under pressure
Interview process
1st stage Interview
We are committed to a fair and comfortable recruitment process, so if you require any reasonable adjustments during your application or interview process, please reach out to a member of the team at recruitment@junipereducation.org
Juniper Education Benefits
Day 1 right to company sick pay
Enhanced annual leave entitlement
Opportunity to purchase additional leave
Entitlement to carry over leave to next entitlement year
Day 1 access to 24/7 GP & prescription services
Day 1 access to rewards platform
Cycle to work scheme
Enhanced maternity & adoption pay
Day 1 access to employee assistance platform
Funded development/Qualification opportunities
Voluntary health care cash plan
Voluntary private medical insurance
Plus more!
Please note: We are unable to provide visa sponsorship at this time.
Applications to be submitted by midnight 7th April 2026
- Department
- Customer Success
- Role
- Customer Success Manager
- Locations
- Remote, Head Office - Chelmsford
- Remote status
- Fully Remote
- Yearly salary
- £30,000
- Employment type
- Full-time
About Juniper Education
Trusted by over 14,000 schools and over 70% of MATs, Juniper’s technology and expertise deliver joined-up solutions for classrooms, the back office, staff development and engaging with parents.
At Juniper Education, we believe that the heart of a great workplace is its people. That's why we're committed to investing in our team, creating an inclusive culture, and embracing our company values: collaboration, empowerment, innovation, passion, and purpose.
Our team of over 400 people nationwide, mostly experienced education experts and former teachers, is passionate about making schools and MATs a better place to work and learn. We want to ease the heavy workloads and stress that everyone in education faces, improve operations, and help pupils achieve more.
Our mission is clear: to look after you so that you can look after our children, with the ultimate goal of making a real and positive impact on education.